Refund policy

We hope you love your Hali as much as we do!

You can return any FULL PRICED item within 15 days of receipt for a STORE CREDIT or EXCHANGE of that item.

In all cases, the items returned must be in their original condition, which includes tags and any packaging. All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error. The cost of returning the item to us is your responsibility.

Please note, SALE items are FINAL and  NOT eligible for returns. This includes any order with a discount higher than 15%  applied. If you are unsure of sizing, please email info@halithebrand.com for assistance.

Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.

Returns & Hygiene Policy

For reasons of hygiene and health protection, swimwear and underwear items cannot be refunded once tried on, worn, or if the hygiene seal has been removed or tampered with. Customers are entitled to request a size exchange or product change, provided that the items are returned unworn, unwashed, in their original condition, and with all tags and hygiene seals intact.

During sale periods or promotional campaigns, items purchased at a reduced price are not eligible for refunds. This policy is in place because each returned swimsuit requires our team to remove and replace the hygiene seal before the item can be offered for sale again, which involves additional labor and material costs. For this reason, only exchanges are permitted on sale items, subject to stock availability.

By completing a purchase on our website, the customer accepts these return conditions and acknowledges that the above limitations are in line with Article 59 of the Italian Consumer Code (D.Lgs. 206/2005), which excludes the right of withdrawal for goods that cannot be returned for health protection or hygiene reasons once opened after delivery.

HALI reserves the right to reject returns that do not comply with the guidelines and process as stated above. In the instance an item is not accepted, it will be returned to the customer at their expense. 

All returns must be delivered within 15 days of receipt through parcel post or courier to the address below:

Hali

Foro Buonaparte 71

20121 Milano, Italy

 

FAULTY ITEM

If the item you received is faulty, please contact our customer care at info@halithebrand.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement.

We will then advise on how to proceed with the return. You have 15 days from receipt of the faulty item to return it to us.

EXCHANGES

Please note that we may not be able to offer a replacement or exchange on some Goods if there is no longer stock available.

STORE CREDIT

If you are entitled to or elect to receive online store credit, you will receive a credit value of the value of Order. The credits are applied to your account or through the issue of a coupon code once your return has been processed.

Please allow up to three (3) business days for store credit to be applied from the date on which we receive your items.

Store credits are valid for one (1) year before expiry.

I RECEIVED THE WRONG ITEM

If the item you received is not what you originally ordered, please contact our customer care at info@halithebrand.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a store credit or a replacement.

We will then advise on how to proceed with the return.

INTERNATIONAL DELIVERY ( NON EU COUNTRIES) 

Deliveries will be made within 5 working days (excluding weekends) by international couriers ( courier will be chosen by us when the order is made)

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day

Parcels are shipped from within the EU (Germany), meaning no customs duties are incurred.

DUTIES AND TAXES 

INTERNATIONAL/NON - EU (includes the UK)

Customs duties and/or VAT apply for international orders at the discretion of the destination country and are the responsibility of the customer. Hali  is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order.