Refund policy
Return & Refund Policy
We hope you love your Hali as much as we do! If something isn't right, here's how returns work.
The basics
- Full-priced items can be returned within 14 days of receipt.
- Items must be unworn, unwashed, in original condition, with all tags and packaging intact.
- All returns are inspected on arrival.
- Sale items (including any order with a discount over 15%) are final sale and not eligible for return, except in the case of a fault.
How to return an item
- Click Start a Return below and follow the steps.
- We'll issue you a prepaid return label. The label cost is deducted from your refund.
EU returns: 15 euros
US returns: 25 euros
Rest of the world 35 euros - Pack your item securely and send it back using the label provided.
Refunds
- Refunds are issued to your original payment method.
- Every returned item incurs a restocking fee, deducted from your refund along with the return label cost:
- Bikinis: €7 (covers restocking and hygiene seal replacement)
- All other items: €5
- Please allow up to 15 business days for your refund to be processed once we receive your return, and a few additional days for it to appear on your statement, depending on your bank.
Swimwear & hygiene
For hygiene reasons, swimwear and underwear cannot be refunded if our team will find that the item has been worn, or if the hygiene seal has been removed. You can request a size exchange instead, provided the item is unworn, unwashed, with tags and hygiene seal intact.
By completing a purchase on our site, you accept these conditions, in line with Article 59 of the Italian Consumer Code (D.Lgs. 206/2005), which excludes the right of withdrawal for goods that cannot be resold for health or hygiene reasons once unsealed.
Exchanges
Exchanges are subject to stock availability. If your requested size or item is no longer available, we'll offer a refund or store credit instead.
Faulty or incorrect items
If your item arrives faulty or isn't what you ordered, email customercare@halithebrand.com with your order number, name and address, product details, and whether you'd like a refund, exchange, or replacement. No restocking fee applies to faulty or incorrect items.
International delivery
- EU: Shipped from Italy — no customs duties apply.
- Non-EU (including UK): Delivery within 5 working days (excluding weekends and bank holidays). Customs duties and VAT may apply and are the customer's responsibility.
Rejected or undeliverable parcels
If a parcel is refused, unclaimed, or returned due to an incorrect address, a fee will be deducted from your refund to cover return shipping: €10–25 (EU), €30 (non-EU).