Terms of service

 

Terms & Conditions

BY ORDERING ANY OF OUR PRODUCTS, YOU AGREE TO  THESE TERMS & CONDITIONS.

PRIVACY

We are totally committed to protecting the privacy of our site visitors and customers.

We will not disclose information about our customers to third parties except where it is part of providing a service to you.

Your Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

 

COMMUNICATION & MARKETING

If you have made a purchase from our website we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone.

Protecting your security

We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.

Transfers of your Information

Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

You must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

If we are unable to contact you we will treat the order as cancelled.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction.

Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

LOCAL TAXES

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

GENERAL CONDITIONS

Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices.

By using the Services, you are agreeing to all of the Terms of Service,

may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice.

We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

Return & Refund Policy

We hope you love your Hali as much as we do! If something isn't right, here's how returns work.

The basics
  • Full-priced items can be returned within 14 days of receipt.
  • Items must be unworn, unwashed, in original condition, with all tags and packaging intact.
  • All returns are inspected on arrival.
  • Sale items (including any order with a discount over 15%) are final sale and not eligible for return, except in the case of a fault.
How to return an item
  1. Click Start a Return below and follow the steps.
  2. We'll issue you a prepaid return label. The label cost is deducted from your refund.
    EU returns: 15 euros
    US returns: 25 euros 
    Rest of the world 35 euros 
  3. Pack your item securely and send it back using the label provided.
Refunds
  • Refunds are issued to your original payment method.
  • Every returned item incurs a restocking fee, deducted from your refund along with the return label cost:
  • Bikinis: €7 (covers restocking and hygiene seal replacement)
  • All other items: €5
  • Please allow up to 15 business days for your refund to be processed once we receive your return, and a few additional days for it to appear on your statement, depending on your bank.
Swimwear & hygiene

For hygiene reasons, swimwear and underwear cannot be refunded if our team will find that the item has been worn, or if the hygiene seal has been removed. You can request a size exchange instead, provided the item is unworn, unwashed, with tags and hygiene seal intact.

By completing a purchase on our site, you accept these conditions, in line with Article 59 of the Italian Consumer Code (D.Lgs. 206/2005), which excludes the right of withdrawal for goods that cannot be resold for health or hygiene reasons once unsealed.

Exchanges

Exchanges are subject to stock availability. If your requested size or item is no longer available, we'll offer a refund or store credit instead.

To exchange an item, please follow the same instructions for return. 

After your request will be approved you will be given our warehouse address and you can proceed with sending back your item.

The package has to be sent to our warehouse by the customer and will be sent back at no cost from us ( 1 free change is allowed) 

Faulty or incorrect items

If your item arrives faulty or isn't what you ordered, email customercare@halithebrand.com with your order number, name and address, product details, and whether you'd like a refund, exchange, or replacement. No restocking fee applies to faulty or incorrect items.

International delivery
  • EU: Shipped from Italy — no customs duties apply.
  • Non-EU (including UK): Delivery within 5 working days (excluding weekends and bank holidays). Customs duties and VAT may apply and are the customer's responsibility.
Rejected or undeliverable parcels

If a parcel is refused, unclaimed, or returned due to an incorrect address, a fee will be deducted from your refund to cover return shipping: €10–25 (EU), €30 (non-EU).